Last Updated: May 20, 2026 | Effective Date: May 20, 2026
1. Who We Are
This privacy policy applies to Raddy Pvt Ltd, a private limited company registered in India, operating under the brand name "RADDY UP." We are a sports infrastructure construction company. Our registered office is located at Olympia Tech Park, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu - 600032.
When this document refers to "we," "us," or "our," it means Raddy Pvt Ltd. When it says "you" or "your," it refers to any individual whose personal data we process — whether you are a client, a prospective client, a website visitor, or someone who contacts us through any channel.
Contact for privacy matters:
Email: info@raddy.site
Phone: +91 78 2250 2000
2. What Information We Collect
2.1 Information You Give Us Directly
When you fill out our contact form, call us, email us, or meet with us in person, you may provide:
- Your name, phone number, and email address
- The name of your company or organization (if applicable)
- Details about the project you have in mind — location, type of facility, budget range, timeline
- Site documents, land records, or architectural references you share with us
- Any other information you choose to share during our conversations
2.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically through standard web technologies:
- Your IP address and approximate geographic location (city-level)
- The browser you are using and your device type (mobile, desktop, tablet)
- Which pages you visited on our site and how long you spent on each
- The website or search engine that referred you to us
- The date and time of your visit
We do not use this information to identify you personally. It helps us understand how people find and use our website so we can improve it.
3. Why We Collect This Information
We use your information for specific, limited purposes:
- To respond to your inquiry: When you ask for a quote or consultation, we need your contact details to get back to you and your project details to give you a meaningful response.
- To manage ongoing projects: If you become a client, we keep records of project communications, agreements, site details, and payment information as part of normal business operations.
- To improve our website: Anonymous usage data helps us understand which pages are useful and which need work.
- To send you relevant updates: Only if you have explicitly agreed to receive them. We do not add people to marketing lists without clear consent.
- To meet legal requirements: Tax records, contractual obligations, and regulatory compliance may require us to retain certain information.
4. Who Can See Your Information
We do not sell your data. We do not rent it. We do not share it with marketing companies or data brokers. Here is who may have access to your information:
- Our team members: Employees and contractors who need the information to do their jobs (project managers, site engineers, accounts team).
- Service providers we use: Our web hosting provider, email service, and accounting software. These companies process data on our behalf under strict agreements.
- Legal and regulatory authorities: If we are legally required to disclose information (court order, tax audit, regulatory inquiry).
- Professional advisors: Our lawyers and accountants, who are bound by professional confidentiality obligations.
We do not transfer your data outside India unless specifically required for a project you have engaged us for, and only with your knowledge.
5. How Long We Keep Your Data
We do not keep data indefinitely. Our retention periods are:
- Inquiry data (if you don't become a client): 12 months from your last contact with us, then deleted.
- Client project data: Duration of the project plus 7 years (required for tax and warranty purposes).
- Website analytics: Aggregated data retained for up to 26 months, then automatically purged.
- Marketing consent records: Kept for as long as you remain subscribed, plus 12 months after unsubscription for audit purposes.
6. How We Protect Your Information
We take reasonable measures to protect your data from unauthorized access, loss, or misuse:
- Our website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our server.
- Access to client data is restricted to authorized personnel only, protected by individual login credentials.
- Physical documents (site plans, agreements) are stored in locked cabinets at our office.
- We regularly review our security practices and update them as needed.
No system is completely secure. While we take appropriate precautions, we cannot guarantee absolute security of data transmitted over the internet.
7. Your Rights
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023, as it comes into effect), you have the right to:
- Access: Ask us what personal data we hold about you.
- Correction: Request that we correct any inaccurate information.
- Erasure: Ask us to delete your data (subject to legal retention requirements).
- Withdraw consent: If you previously gave consent for marketing communications, you can withdraw it at any time.
- Grievance redressal: If you are unhappy with how we handle your data, you can raise a complaint with us first. If unresolved, you may approach the relevant data protection authority.
To exercise any of these rights, email us at info@raddy.site with the subject line "Privacy Request." We will respond within 30 days.
8. Cookies
Our website uses a small number of cookies. For full details on what cookies we use and how to manage them, please see our separate Cookies Policy.
9. Children's Privacy
Our services are directed at businesses, organizations, and adults. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time — for example, if the law changes or if we start using new tools that affect how data is processed. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify affected individuals directly.
11. How to Contact Us
If you have any questions about this privacy policy, want to exercise your rights, or have a concern about how we handle data, please reach out:
Raddy Pvt Ltd
Olympia Tech Park, SIDCO Industrial Estate, Guindy
Chennai, Tamil Nadu - 600032
Email: info@raddy.site
Phone: +91 78 2250 2000